• Director- Account Management

    Job Locations SG-Singapore
    Requisition ID
    IDeaS (a SAS company)
  • Overview


    Job Title: Director Account Management

    Department: Global Account Management

    Location: Singapore, Hong Kong, Bangkok

    Report To: Area Manager, Account Management

    Date: June 12, 2019




    The Principle Client Account Executive will manage the commercial relationships of a set of existing large and global enterprise accounts within the geographical territory. Responsible for managing accounts as well as contributing to regional sales results. Primary metrics are annuity revenue retention and sales to managed accounts. IDeaS business is providing software-as-a-service pricing and revenue management offerings as well as advisory consulting services. They will work to grow and retain customers within the assigned territory. The Senior Client Account Executive will report to the Area Manager, Account Management of the assigned territory with additional support and guidance from headquarters account management and field sales staff. This position will be located in our Singapore, Hong Kong or Bangkok offices


    Major Responsibilities:

    • Build and nurture established relationships for assigned accounts via on-site meeting, regular touch points via phone and email, and by attending industry or company events.
    • Show off your excellent communication skills by speaking confidently about IDeaS products, services and consulting services, and active listen to client needs and requirements
    • Identify mutual business opportunities to plan, develop and implement a growth strategy to deliver exceptional service and meet and exceed territory sales targets by driving revenue growth across all IDeaS offerings
    • Leverage IDeaS go-to-market strategies and resources to execute local tactics to create and win opportunities for IDeaS products and solutions
    • Provide pro-active service and efficiently engage additional company resources to meet client expectations
    • Work with latest tools to track activities, contacts, accounts, leads and opportunities, and make account planning and social media activities easy (, LinkedIn Premium etc.)
    • Be passionate about what you do and provide monthly reports and update to IDeaS sales leadership to share your strategies, tactics and successes
    • Professionally represent IDeaS in the market place
    • Act as an ambassador for assigned accounts to clearly communicate to IDeaS Leadership client needs
    • Engage with customers to act as reference clients and participate in IDeaS case studies to share their client success stories
    • Manage expectations to ensure our products and services match our clients’ needs.
    • Stay up-to-date about new trends within the hospitality industry, new IDeaS products and services and understand competitive landscape and key players in the market
    • Performs other duties, as assigned

    Requirements:  (Knowledge, Skills, Abilities, Competencies, Education & Experience)

    15 years + professional experience in hospitality
     10+ years of progressive experience within revenue management, account management, business development/sales professional specifically within consultative sales involving enterprise software
     Past success in positioning and selling enterprise solutions in a complex corporate environment.
     Track record of superior sales achievements (e.g., 100% or more of sales targets, significant competitive wins, significant account growth, awards, etc.).
     Excellent communication and people skills with a strong ability to communicate across a range of diverse cultures and corporate levels,
     Experienced and confident in communicating with Executive Management (C-Level) teams.
     Organizational skills and the ability to multi-task in a fast-paced environment by working both independently and as part of a team meeting dead-lines and expectations
     Ability to establish and build relationships with existing customers at various levels, particularly senior management and C-level to instill confidence and trust
     Excellent listening skills to provide the right short and long-term IDeaS products and services, that support the clients goal and visions and are aligned with clients’ objectives
     Great presenting and negotiating skills to communicate the value of our products and services and negotiate profitable contracts
     Commercial understanding that instills confidence and demonstrates you grasp the important aspects whilst not necessarily being the subject matter expert
     Manage and lead positive meetings to ensure all important matters are discussed effectively and efficiently and outcomes are clearly captured
     The desire to act as the face of IDeaS and has the ability to orchestrate the relationship between various IDeaS Teams and clients to ensure both clients and IDeaS interests are protected
     Excellent organizational skills coupled with the ability to manage multiple, sometimes conflicting priorities.
     Strong business acumen, combined with the ability to translate complex business problems into workable solutions. This includes knowledge about how businesses work, business trends and the implications to their business, strong competitive knowledge, and how strategies and tactics work in the marketplace.
     Ability to manage change and use creative alternatives to solve problems.
     Ability to understand hospitality industry and hotel infrastructure, the technology within hotels, and interfaces with/ to IDeaS
     Professional working proficiency level in English
     Strong computer skills



    • Degree in Business, Hospitality or another related field.
    • Good understanding of Revenue management (yielding), Sales, Pricing and Distribution
    • HSMAI CRME Certification (Advantage)
    • Previous experience working with an automated Revenue Management Solution
    • Proficiency in second language would be an advantage


    • Work is typically performed in an office environment, using simple, easy muscular movements, involving only the handling of light materials, tools, or equipment in easy work positions, and with no special speed requirements or long stretches of exertion.
    • Vision requirements for this job include close vision and the ability to adjust focus.
    • Ability to travel up to 50%



    Equivalent combination of education, training, and relevant experience may be considered


    "This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties, responsibilities or requirements."




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