Smart people. Great clients. A culture that fosters innovation, teamwork and professional enrichment. These are just a few reasons why so many individuals have built long and lucrative careers with IDeaS. That next individual could be you.
Since 1989, IDeaS has been helping the world’s hospitality businesses maximize their revenue performance. IDeaS Revenue Solutions - a SAS Company, offers industry-leading pricing and revenue management Software, Services, and Consulting to the hospitality and travel industries. We've been called on by industries as far-ranging as parking, airlines, transportation and event ticketing.
Headquartered in Minneapolis, MN with our Global Technology center located in Pune, India, IDeaS maintains sales, support and distribution offices in North & South America, the United Kingdom, Europe, Middle East, Africa, Australia and Asia. No matter what we're working on, our goal is to make revenue management so user-friendly, insightful, and profitable that revenue management professionals wouldn't think of going back to the old way of doing things.
Love the hospitality industry but wanting to let go of property operations stress? Are you seeking exposure to a wide range of multi-national hotel chains? If you have a passion for training and technology solutions, IDeaS has an exciting opportunity for your consideration!
In this position you will be responsible for resolving client business and decision issues
directly with the client via portal, phone or other communication method.
You are required to consistently demonstrate your ability to flourish in a highly pressurized
team environment whilst maintaining a flexible attitude and meticulous attention to detail to
the work assigned.
The major areas required of the incumbent to successfully perform in this position
Ensure issues are correctly assigned and client calls/portal issues are resolved within pre-defined resolution time frames.
Identify and escalate areas of concern.
Analyze data from client systems to check for accuracy of forecasts and make necessary adjustments to the forecasts when appropriate tools available.
Resolve any business issues for the client including questions on business practices, system configuration, and system usage and monitoring.
Interacts directly with clients via appropriate method.
Interacts and supports the Client Relationship Manager.
Documentation of new processes and update existing documentation to keep it current.
Train new and existing personnel on current processes and procedures.
Create a positive and productive environment within the department.
Requirements: (Knowledge, Skills, Abilities, Competencies, Education & Experience)
B. Sc. or a degree in science stream or degree or diploma in hotel management.
Post-Graduate degree or diploma in computers, business administration or science would be added advantage.
At least five years of hotel experience in Front Office, Sales, Reservations or Revenue Management in four- or five-star hotel chains.
Analytical approach to identification and resolution of complex problems.
Computer proficiency in MS Excel, MS Word, MS PowerPoint.
Proven verbal and written communication skills.
Able to work independently.
Strong desire to work directly with clients to solve business issues.
Ability to flourish when working under pressure in a team environment.
Knowledge or experience of the hotel/hospitality industry.
Ready to work in shifts if required.
Computer proficiency in MS Project, MS Access.
Good Team Player.
Work is typically performed in an office environment, using simple, easy muscular movements,involving only the handling of light materials, tools, or equipment in easy work positions, and
with no special speed requirements or long stretches of exertion.
Vision requirements for this job include close vision and the ability to adjust focus.
Equivalent combination of education, training, and relevant experience may be considered
"This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of
duties,responsibilities or requirements."
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