Client Project Manager

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

Now we just need you!

As a Client Project Manager (otherwise known as an implementation project manager or client onboarding specialist), you will direct and project manage the IDeaS solution implementation from beginning to end, ensuring that the system delivered will meet the client’s expectations and deliver ongoing benefits to the client. The Project Manager is client facing and is responsible for planning, executing, and finalizing projects according to set milestones and in consideration of the departmental and company goals. IDeaS Project Managers bring innovation and clarity to the client experience as the project unfolds and set the stage for a strong ongoing relationship. 

What you’ll be doing...

• Develop project plans and associated communication documents ensuring that all materials presented meet set format standards and convey professionalism and clarity
• Project Manage the software implementation of IDeaS Software Solutions, end to end in a client facing capactity. Ensuring the system being delivered meets the clients expectations and satisfaction.
• Liaise with project stakeholders on an ongoing basis to ensure successful implementation of the IDeaS solution.
• Effectively communicate project expectations to team members, stakeholders, and clients in a timely and clear fashion.
• Set and continually manage project expectations with clients, team members and stakeholders.
• Ensure transparency and visibility to the organization is provided via Salesforce.com.
• Identify and resolve issues and conflicts that may arise in a project cycle.
• Identify and manage project risks, assumptions, dependencies, and critical paths.
• Plan and schedule project timelines and milestones using company selected tool, track project milestones and deliverables.
• Develop and deliver progress reports, requirements documentation and presentations.
• Proactively manage changes in project scope, identify potential crises and devise contingency plans.
• Motivate and manage project stakeholders and influence them to take positive action and accountability for their assigned work.
• Build, develop, and grow any business relationships vital to the success of the project and long term client retention.
• Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
• Identify and contribute to best practices and tools for project execution and management with a view to continuous improvement of the Project Management team and innovation within the processes used.
• Efficiently schedule training resources, ensuring training utilization guidelines are adhered to. Communicate customized training requirements to trainers and/or training manager to ensure client expectations are met.

What you’ll bring to us…

• 3+ Years Project Management experience, systems implementation experience or software implementation. OR 3+ Years customer onboarding experience from a enterprise SaaS business.
• Hospitality / Hotel Technology experience is seen as highly desireable but not essential.
• Desireable to have working knowledge of project management tools.
• Organizational, planning, analytical and problem solving skills
• Strong interpersonal skills
• Ability to multi-task
• Ability to work pro-actively without minimal supervision.
• Excellent communication skills- both written and verbal.
• Ability to effectively prioritize and execute tasks in a high-pressured environment.
• Flexibility during times of change
• Some travel may be required for the purpose of meetings with clients, or internal company meetings at other locations
• Flexible working hours may be required in order to meet project deadlines and accommodate clients in various time zones.

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world.  Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life. 

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices. 

Additional Information:
To qualify, applicants must be legally authorized to work in United Kingdom or Germany or Spain, and should not require, now or in the future, sponsorship for employment visa status.

SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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