Sr Associate Revenue Optimization Data Analyst

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

Summary:
In this position you will be responsible for resolving client business and decision issues directly with
the client via portal, phone or other communication method.
You are required to consistently demonstrate your ability to flourish in a highly pressurized
team environment whilst maintaining a flexible attitude and meticulous attention to detail to
the work assigned.

Major Responsibilities:
The major areas required of the incumbent to successfully perform in this position
 Ensure issues are correctly assigned and client calls/portal issues are resolved within predefined resolution time frames.
 Identify and escalate areas of concern.
 Analyze data from client systems to check for accuracy of forecasts and make necessary
adjustments to the forecasts when appropriate tools available.
 Resolve any business issues for the client including questions on business practices, system
configuration, and system usage and monitoring.
 Interacts directly with clients via appropriate
method.
 Interacts and supports the Client Relationship
Manager.
 Documentation of new processes and update existing documentation to keep it current.
 Train new and existing personnel on current processes and procedures.
 Create a positive and productive environment within the department.

Requirements: (Knowledge, Skills, Abilities, Competencies, Education & Experience)
 B. Sc. or a degree in science stream or degree or diploma in hotel management.
 Post-Graduate degree or diploma in computers, business administration or science would
be added advantage.

 At least five years of hotel experience in Revenue Management in four- or five-star hotel
chains.
 Analytical approach to identification and resolution of complex problems.
 Computer proficiency in MS Excel, MS Word, MS PowerPoint.
 Proven verbal and written communication skills.
 Able to work independently.
 Strong desire to work directly with clients to solve business issues.

Preferences:
 Ability to flourish when working under pressure in a team environment.
 Knowledge or experience of the hotel/hospitality industry.
 Ready to work in shifts if required.
 Computer proficiency in MS Project, MS Access.
 Good Team Player.
 Flexible.
 Positive attitude.

Other:
 Work is typically performed in an office environment, using simple, easy muscular
movements, involving only the handling of light materials, tools, or equipment in
easy work positions, and with no special speed requirements or long stretches of
exertion.
 Vision requirements for this job include close vision and the ability to adjust focus.

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world.  Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life. 

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices. 

Additional Information:
To qualify, applicants must be legally authorized to work in [Country Name], and should not require, now or in the future, sponsorship for employment visa status.

SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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